Refund Policy

30-Day Money-Back Guarantee

We want you to be completely satisfied with Dockbase. If you're not happy with your purchase, you can request a full refund within 30 days of your order date, no questions asked.

How to Request a Refund

Refunds are processed by our payment provider, Paddle. To request a refund:

• Visit paddle.net and locate your transaction to submit a refund request.
• Alternatively, contact our support team at support@dockbaseapp.com and we will initiate the refund on your behalf.

After the Refund Period

After 30 days, refunds are handled on a case-by-case basis. If you believe there are exceptional circumstances, please contact us at support@dockbaseapp.com.

Cancellations

You can cancel your subscription at any time from within the application. After cancellation, you will retain full access until the end of your current billing period. No further charges will be made.

Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.